Support

We are a small team and we read every message.

Include your device model, OS version, and what you expected to happen. We usually reply within 2 business days.

Screen Time access is not working (iOS)

PrayerShield uses Apple's Screen Time framework, which requires your device to be signed in to iCloud. If tapping Allow Access does nothing or fails:

Open Settings and confirm you are signed in with your Apple ID
Open Settings, then Screen Time, and make sure Screen Time is turned on
Return to PrayerShield and try again

Shielding is not working (Android)

PrayerShield needs two permissions on Android: Accessibility (to detect when a shielded app opens) and Display over other apps (to show the prayer screen). Both can be re-enabled from the app's permission setup, or from your device Settings under Accessibility and Special app access.

Managing or canceling your subscription

Subscriptions are billed by the store you purchased through, and can be managed there:

iOS: apps.apple.com/account/subscriptions
Android: play.google.com/store/account/subscriptions

To restore an existing subscription on a new device, open the paywall and tap Restore purchases.

Prayer reminders are not appearing

Check that notifications are enabled for PrayerShield in your device Settings, and that Prayer Reminders are switched on inside the app under Settings.

Privacy and data

Read our Privacy Policy, or see how to delete your data.